A robot doing visitor service
Amap and Sands China say their Tutu robot worked an 11-hour shift at NBA House Macau. It answered 4,546 visitor questions in Chinese and English, completed 214 directions requests and traveled more than 40 kilometers while avoiding people.
The assignment was specific: help visitors navigate a large event venue, answer common questions and provide directions. The partners say the robot is expected to expand into resort deployments, with indoor navigation and 3D previews of facilities.
What the numbers tell us
The useful result is not just that a quadruped can walk through a venue. It is that a mobile robot was used as a roaming information desk, combining movement, language interaction and wayfinding in a public setting.
The figures come from the companies’ report about a single event shift; they do not tell us how many answers were correct or how much human staff time was saved. Still, 214 direction requests and 40-plus kilometers make this a concrete deployment to watch.
What to watch
A high question count is encouraging, but a service robot must get answers right, move safely through crowds and hand off unusual requests. A longer deployment would reveal how many visitors needed staff help and whether the robot could repeat its performance across floors and events. The mobility is what gives a conversational system a physical role. Related robotics coverage: https://miketechlife.com/article/gemini-4-argon-global-access-complex-tasks
Source published 2026-10-10. Coverage is based on the maker’s announcement and demonstration.